Fundtech helps small and medium businesses improve customer service and save money
Jersey City, NJ – May 12, 2014 - Fundtech, a market leader in global transaction banking solutions, today announces that North Gwinnett Dental Care, a private dental practice in Sugar Hill, Georgia, has realized business benefits using Fundtech’s secure, web-based payment gateway solution for small and medium U.S. businesses. North Gwinnett is a part of a large and growing number of small businesses using Fundtech’s TotalTransact to improve customer service, reallocate staff time for more productive uses, and realize cost savings.
Small and medium businesses like North Gwinnett Dental Care are increasingly realizing the value of a centralized payment processing solution. Not only does it improve processes and customer satisfaction, but often results in substantial cost savings due to improved payment collection and time-saving reporting features. Fundtech adds an average of over 70 new businesses per month to its TotalTransact customer roster.
“TotalTransact is driving customer satisfaction as well as saving us money,” says Allen Jorgensen, partner and technology guru at North Gwinnett Dental Care. “We’re avoiding costs from dedicated lines, and have reduced our merchant services fees. We’re achieving this by purchasing a service that is both easier and more convenient for us and our patients.”
“Companies that offer a limited range of payment options are at risk of late payment or non-payment on receivables; while for those without centralized visibility into all payment channels, managing receivables can be a difficult and time-consuming activity,” says Danne Buchanan, EVP, Head of North America Operations, Fundtech. “Small and medium businesses need to realize that offering their customers convenient, flexible payment options can make a huge difference to the customer experience. The savings typically offset any perceived costs.”
Fundtech offers a comprehensive line of transaction banking solutions to banks and corporations of all sizes around the world. As a strategic supplier, Fundtech’s customers benefit from lower operating costs and an enhanced end-user experience through integrated and feature-rich solutions. The firm’s major product lines include: global and regional payments, corporate cash and liquidity management, financial messaging, electronic invoice presentment, supply chain financing, remote deposit capture, merchant services, credit card gateway and mobile banking products. Fundtech offers its software through a traditional software license and a Software-as-a-Service (SaaS) contract. Thousands of financial institutions and companies worldwide rely on Fundtech’s innovation to improve operational efficiency, increase revenues, and provide greater competitiveness through business-to-business services. Founded in 1993, Fundtech was acquired in 2011 by GTCR, a Chicago-based private equity firm. For more information please visit www.fundtech.com. For more information on TotalTransact visit www.totaltransact.com.
Patrick Kilhaney, Public Relations & Analyst Relations Manager
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