CreditPath™ increases customer satisfaction by focusing on the customer experience – Large Midwestern Bank in Cincinnati, Ohio

Case Study

CreditPath™ increases customer satisfaction by focusing on the customer experience – Large Midwestern Bank in Cincinnati, Ohio

September 02, 2014
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CreditPath™ provides a commercial lending solution for over $170 Billion in commercial loans and leases across North America and to customers in over 100 countries around the world. Headquartered in Cincinnati, Ohio, with $133 billion in assets, a diversified financial services company (as of June 2014) experienced dramatic growth, both organically and through acquisition. With several disparate systems and processes for managing the business and commercial customer relationships they turned to D+H for a credit solution with industry leading capabilities. The institution selected CreditPath, which helped achieve dramatic improvements in operational efficiency with processing times cut in half, mitigation of risk with improved credit quality and regulatory compliance.