Cross Platform Digital Convergence – What You Need to Know

Archived Webinar

Cross Platform Digital Convergence – What You Need to Know

October 09, 2015

As the rise of online and mobile banking marches on, digital convergence continues to have a huge impact on customer behavior. As of 2014, a crossover point was reached – now a financial institution is just as likely to serve a client on their smartphone as in the branch. 

Watch this informative session where Mark Schwanhausser, JAVELIN’s Director of Omnichannel Financial Services, and Robb Gaynor, Malauzai’s co-founder and Chief Product Officer, discuss:

  • Digital convergence and the rise of the mobile-only user
  • How consumers are really using mobile 
  • How community banks and credit unions can compete and win against larger competitors
  • Recommended strategies to best serve your mobile-only customers/members
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