It is becoming more and more difficult to provide the best possible service and still increase profitability in today’s highly competitive market.
It’s not news that consumers today are demanding more online and mobile options. But that doesn’t mean you can forget the branch. Financial consumers have increasing service expectations in both physical and electronic channels.
Download this webinar to learn what you need to know about Maximizing Branch and Channel Investments in an Omni-Channel World. During this webinar, Bob Meara, senior analyst with research firm Celent, and Spencer Jones, vice president of product management for D+H, reveal:
- Research highlighting trends as well as the future of the branch and its relationship to electronic channels
- Strategies for leveraging the branch as a differentiator against increasing competition
- How to use technology to bridge the sales and service gap between the branch and self-service channels
This webinar is perfect for bank and credit union C-level and retail executives who are looking to deliver superior service and maximized cross-sell at all channels for lower cost.