AgriBank Experiences Dramatic Client Satisfaction Improvement with CASHplus® with SmartNav™
Leading bank within national farm credit system goes live with Fundtech’s US cash management solution
Fundtech, a market leader in global transaction banking solutions, today announced that AgriBank, one of the largest banks within the national farm credit system with more than $82 billion in total assets, has gone live with CASHplus® with SmartNav™. Having implemented CASHplus with SmartNav, the Fundtech cash management solution for US national and regional banks, AgriBank has since experienced a dramatic increase in client satisfaction specific to their online banking platform – with 92% of customers stating that the portal meets/exceeds expectations.
AgriBank is owned by and delivers banking services to 17 affiliated Farm Credit Associations across the Midwest. As online banking became increasingly important to the associations’ farm customers, AgriBank recognized the invaluable role technology would play in improving customer satisfaction. AgriBank selected Fundtech CASHplus with SmartNav due to the intuitive customer interface and the robust cash management functionality.
Ruth Anderson, Vice President of Business Services at AgriBank, comments, “With Fundtech’s CASHplus in place, AgriBank has seen a significant increase in client happiness around our online banking offering – the solution is highly intuitive and little documentation or demos are required for customers to use the portal. What’s exciting about having CASHplus in place is that we are strategically positioned to pursue new technology initiatives, such as moving into mobile banking.”
Designed for regional and local US banks, Fundtech’s CASHplus with SmartNav delivers comprehensive US cash management capabilities alongside a personalized and highly intuitive user dashboard, further enhancing the value of banks’ cash management services. CASHplus enables US banks and credit associations to centralize and consolidate cash management on a single platform, providing greater operational control and lower costs. The solution can be run in-house or delivered via Fundtech’s owned and operated service bureau.
Mary Ellen Putnam, Executive Vice President of Fundtech, says, “The success of our CASHplus with SmartNav solution is largely attributable to the commitment we made to delivering US banks an intuitive, scalable solution for cash management. In today’s changing environment, banks must be focused on improving the customer experience so that customers can truly take advantage of the breadth of banks’ offerings. We are pleased to hear the rave reviews from AgriBank’s customers and are excited to be working with the bank to further its technology offerings.”
Fundtech offers a comprehensive line of transaction banking solutions to banks and corporations of all sizes around the world. As a strategic supplier, our clients benefit from lower operating costs and an enhanced end-user experience through our integrated and feature-rich solutions. Our major product lines are: global and regional payments, corporate cash and liquidity management, financial messaging, electronic invoice presentment, supply chain financing, remote deposit capture, merchant services, credit card gateway and mobile banking products. Fundtech offers its software through a traditional software license and a Software-as-a-Service (SaaS) contract. We operate Fundtech Connect, one of the world’s largest services bureaus that addresses the unique needs of the financial services industry. Thousands of financial institutions and companies worldwide rely on Fundtech’s innovation to improve operational efficiency, increase revenues, and provide greater competitiveness through business-to-business services. Founded in 1993, Fundtech was acquired in 2011 by GTCR, a Chicago-based private equity firm. For more information please visit www.fundtech.com.
(USA) Binna Kim - Cognito
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