Broadway Bank Bolsters Customer Confidence with Fundtech’s CASHplus®
Solution enables Texas-based bank to deliver cash management products and services similar to those being offered by the largest players in the industry
Fundtech, a market leader in global transaction banking solutions, today announced that Broadway Bank, one of the largest independently owned banks in Texas, has modernized its cash management offering and reinforced customer confidence since it chose to implement Fundtech’s CASHplus® Version 3.8. An early adopter of the solution, Broadway Bank has benefited from the solution’s robust cash management functionality and customizability to suit individual client needs.
A longtime Fundtech customer, Broadway Bank operates in 39 locations in San Antonio, Austin and the surrounding areas and manages more than $2.8 billion in total assets. The bank chose CASHplus Version 3.8 to offer an innovative cash management service and unique user experience to its corporate customers. CASHplus provides regional and national U.S. banks with greater operational control and lower costs by centralizing and consolidating cash management on a single platform. According to Fred Gibbons, Senior Vice President and Treasury Services Manager at Broadway Bank, “CASHplus Version 3.8 allows us to deliver cash management products and services similar to those being offered by the largest players in the industry all while running a lean ship in terms of IT. Broadway Bank’s ability to present a scalable solution and personalized user experience to our corporate customers through Fundtech’s CASHplus has resulted in even stronger client relationships.”Describing CASHplus Version 3.8 as an “A- to- Z product offering for commercial customers,” Gibbons points towards the multi-layers of security within the product as significantly contributing to customer confidence and satisfaction. He also highlights the ability to rollout commercial loan functionality and the project management itself as two major differentiators of the upgrade.
As Gibbons explains, “Our Fundtech project manager kept us on track and held both Broadway Bank and Fundtech accountable for reaching milestones. When issues were identified during testing, Fundtech did a good job documenting them and keeping us apprised as to the status of fixes. We met regularly with Fundtech staff on open issues and together we were able to resolve any potential show stoppers. The Fundtech team also worked closely with us post go-live and was available for anything requiring their attention to ensure what was a successful implementation.”Mary Ellen Putnam, Executive Vice President of Fundtech, says, “In affording comprehensive U.S. cash management capabilities, CASHplus Version 3.8 allows banks to offer clients a deeper level of engagement and better customer service. The turnkey solution presents a scalable, flexible and customizable platform that, as Broadway Bank has seen, improves the overall customer experience and enables growth.”
Fundtech offers a comprehensive line of transaction banking solutions to banks and corporations of all sizes around the world. As a strategic supplier, Fundtech’s customers benefit from lower operating costs and an enhanced end-user experience through integrated and feature-rich solutions. The firm’s major product lines include: global and regional payments, corporate cash and liquidity management, financial messaging, electronic invoice presentment, supply chain financing, remote deposit capture, merchant services, credit card gateway and mobile banking products. Fundtech offers its software through a traditional software license and a Software-as-a-Service (SaaS) contract. The firm is also the world’s largest SWIFT service bureau operator. Thousands of financial institutions and companies worldwide rely on Fundtech’s innovation to improve operational efficiency, increase revenues, and provide greater competitiveness through business-to-business services. Founded in 1993, Fundtech was acquired in 2011 by GTCR, a Chicago-based private equity firm. For more information please visit www.fundtech.com.
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