MainSource Financial Group Selects Harland Financial Solutions’ Encore!® and Touché® Analyzer™ to Outperform Competitors
Solutions Will Enable Banks To Improve Service and Cross-SellingSolutions Will Enable Banks To Improve Service and Cross-Selling
Lake Mary, Florida (November 18, 2008) - Harland Financial Solutions announced today that MainSource Financial Group (NASDAQ: MSFG) recently licensed its Encore!® and Touché® Analyzer™ applications.
The $2.5B asset-sized, community-based Greensburg, Ind., bank holding company selected the Encore! branch automation and Touché Analyzer business intelligence solutions to improve cross-sales efforts, enhance its customers’ service experience and, ultimately, outperform its competitors. MSFG has three banking subsidiaries: MainSource Bank, Greensburg, Ind.; MainSource Bank-Illinois, Kankakee, Ill.; and MainSource Bank-Ohio, Troy, Ohio – and currently operates 77 branch offices across three states.
As a result of a number of acquisitions, many of the holding company’s affiliates had been using different processes and systems to perform everyday tasks. Encore!’s Work Queue Manager will help MSFG streamline processes, making them consistent among the entire branch system and allowing management to measure and control performance against established objectives.
According to Jeff Smith, chief operating officer with MSFG, "Sometimes even the simplest tasks –like name changes–were being done via paper and taking days to complete. In today’s competitive environment, that is not the level of service that is acceptable to us. Encore! will automate these types of tasks for us and eliminate the paper-chase."
Additionally, the 360-degree relationship view and marketing information delivered in Encore! via Touché Analyzer will permit the front line banking staffs to cross-sell to customers based on needs, eliminating superfluous "product of the day" promotions. Encore!’s unique ability to consolidate information from across the bank into one customer view will also improve the experience of MSFG’s customers, saving them the time and frustration of receiving disparate information from multiple systems and eliminating redundancies in data entry.
"We view Encore! and Touché Analyzer as key to our strategy of transforming the banking sales and service culture. For us, it is essential that we differentiate ourselves in our markets, and we are confident that we are well on our way to achieving our goals," said Smith.
"We are proud to add MainSource Financial Group to our family of valued clients. We commend them for their commitment to a strong branch strategy that includes Encore! and Touché Analyzer," said Scott Hansen, executive vice president, Integrated Solutions Group, Harland Financial Solutions. "We are committed to a partnership that helps them exceed their objectives."
About MainSource Financial Group
MainSource Financial Group, Inc., headquartered in Greensburg, Indiana is listed on the NASDAQ National Market (under the symbol:"MSFG") and is a community-focused, financial holding company with assets of approximately $2.5 billion. The Company operates 65 offices in 30 Indiana counties, six offices in three Illinois counties, and six offices in two Ohio counties through its three banking subsidiaries, MainSource Bank, Greensburg, Indiana, MainSource Bank-Illinois, Kankakee, Illinois, and MainSource Bank-Ohio, Troy, Ohio. Through its non-banking subsidiaries, MainSource Insurance LLC, MainSource Title LLC, the Company and its banking subsidiaries provide various related financial services.
About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, item processing, enterprise content management, branch automation, customer relationship management, business intelligence, origination and document solutions, risk management, compliance training, financial accounting, open documents, mortgage solutions, electronic funds transfer (EFT), electronic banking and advisory services. The company is a wholly-owned subsidiary of Harland Clarke Holdings Corp., which also owns Harland Clarke and Scantron.
The information contained in this press release is accurate at the time of publication. However, service offerings and availability, relationships, contacts and other specified information may change over time.