PeoplesBank Adds Harland Financial Solutions’ Branch Automation to Boost Sales and Service
Encore® Sales & Service and Encore Teller Provide Institution with Integrated CRM Strategy
LAKE MARY, FLORIDA (December 29, 2010) – Harland Financial Solutions announced today that its Encore® branch automation solution has been selected by PeoplesBank, A Codorus Valley Company.
PeoplesBank, based in York, Pennsylvania ($815M), is an existing, long-time user of Touché® Analyzer, Harland Financial Solutions’ business intelligence product, as well as LaserPro®, the company’s loan documentation system. The bank has now licensed Encore Sales & Service and Encore Teller, as well as Touché® Messenger and other modules related to Encore.
PeoplesBank plans to leverage the integration between the current and new solutions to bridge the gap between business intelligence housed in the back office and the tools used by client-facing staff, providing a more comprehensive view of each customer at the front line. The complete solution will enable staff to better serve clients and facilitate needs-based cross-selling.
“In addition to Encore Sales & Service, we felt Encore Teller was absolutely critical to facilitating our client-centric approach,” said Gregg Elicker, vice president and chief information officer, PeoplesBank. “The integration of business intelligence from Touché Analyzer with Encore Teller will ensure that a large percent of our sales force will see the complete client picture. Overall, we feel Encore best supports our objectives of retaining and strengthening current relationships, while adding high-value, new relationships.”
“We are pleased to expand our relationship with PeoplesBank to further aid their growth, cross-sell and retention strategies,” said Scott Hansen, executive vice president of business development, Harland Financial Solutions. “The combination of these solutions will not only make its branches more efficient through full automation, it will also increase the effectiveness of its staff by arming them with the customer relationship information they need to provide better service.”
About Harland Financial Solutions
Harland Financial Solutions, Inc. (www.harlandfinancialsolutions.com) supplies software and services to thousands of financial institutions of all sizes, offering its solutions in both an in-house and service bureau environment. It is a leader in core systems, business intelligence, branch automation, payment processing, enterprise content management, lending solutions, risk management, compliance, financial accounting, mortgage solutions, and self service solutions. In December 2010, Harland Financial Solutions acquired uMonitor, expanding its capabilities in self-service and electronic payments. Harland Financial Solutions is a wholly-owned subsidiary of Harland Clarke Holdings Corp., which also owns Harland Clarke and Scantron.
The information contained in this press release is accurate at the time of publication. However, service offerings and availability, relationships, contacts and other specified information may change over time.