Credit unions are facing pressures to grow and improve operational efficiency. Unfortunately, the legacy core platforms still in use by many are unable to provide the up-to-date, secure and integrated solution that is needed to succeed in today’s competitive financial environment.
D+H’s award-winning PhoenixEFE® Core solution can help.
It supports the integration of proprietary systems and third-party solutions into a single, comprehensive platform, so providing staff with a breadth and depth of access that will enable them to improve service to members.
PhoenixEFE can be delivered from a service bureau or to an in-house environment, giving credit unions the flexibility and scalability they need to grow.
The result is a technology foundation that will help credit unions to manage risk proactively, offer competitive products and services, improve operational efficiency – all while delivering the highest service levels to members.
PhoenixEFE Core provides a simple, effective and consistent experience for both consumers and employees, which helps to increase employee productivity and customer loyalty.
Switching to PhoenixEFE can save money in areas such as member online self-service channels, loan and account servicing, regulatory compliance, system administration and member account management. For example, by integrating a number of solutions within PhoenixEFE, one client saw a 26 percent reduction in total cost of ownership.
With a Microsoft® look and feel, PhoenixEFE provides a full 360 degree view of each member’s accounts, with their household and any business relationship accounts also included. This means that front-line staff can easily see the whole member relationship, with single sign-on access and just a couple of clicks. An integrated five-step account opening tool using dynamic documents also saves them time, freeing them up to explore other potential offerings and discover cross-sell opportunities.
Integrating multiple, disparate systems into PhoenixEFE results in operational efficiencies in areas such as solution integration, document and imaging management, security and employee training. The higher level of employee engagement and time savings that follow will allow staff to focus on growing the credit union and, more importantly, on better serving their members.
Whenever and wherever they interact with a financial institution, consumers expect a consistent experience in-branch, over the phone, online or across any other automated delivery channel. The same holds true for the employee experience when it comes to technology solutions.