Voice Banking

Financial institutions that want to remain competitive must offer a great experience – across all channels.

Voice Banking (Cavion® Voice Banking Professional) takes the voice channel to the next level. It’s packed with the latest features for both retail and business customers and incorporating with an intuitive user interface and a “voice” that is easy on the ears.

Business Benefits

Provides Callers with a More Modern Solution

Cavion Voice Banking Professional includes both touch-tone and speech recognition capabilities, so users can choose whichever is most convenient for them. With touch-tone, users simply enter their user name and PIN via the telephone keypad, then touch to respond to the voice prompts to complete their transactions. The speech recognition option uses sophisticated voice recognition technology so users can access what they want by literally “asking”.

Callers Get the Information They Need, Meaning Fewer Customer Service Calls

Cavion Voice Banking Professional provides users with real-time account information, account alerts on initial login and a verbal security key for added security. Account holders can access their latest account history transactions with a ‘filter’ for deposits, withdrawals and checks cleared. They can even transfer money. The solution is also available in Spanish.

High Levels Of Security – Without Any Investment

Financial institutions using Cavion Voice Banking Professional don’t have to worry about security and hardware. The solution is offered on a service bureau basis, which means that it is available and monitored 24/7 by security experts. Plus, the phone number recognition capability eliminates the need for multi-layer authentication (MLA) Q&A.

Beyond Basic Account Information

Cavion Voice Banking Professional enables account holders to manage bill payments, find nearby ATMs by entering their zip code, check loan and deposit rates - and get tax information such as current or previous year-to-date earnings. Business owners will appreciate the ability to approve ACH batch payments or wire transfers wherever they are, and to pay or reject pending payments through Positive Pay. Financial institutions can also create their own customized greetings - perfect for maintenance messages, marketing messages, and so on.