It is becoming more and more difficult to provide the best possible service and still increase profitability in today’s highly competitive market.
Today, many banking enterprises operate in siloed, multi-vendor environments, saddled with solutions that don’t integrate well with each other. Although some institutions have automated their branches, these workflows don’t extend to the other channels. That presents a real dilemma when it comes to sales and service. By implementing a Branch Automation and Sales & Service tool, like D+H’s Encore®, it plays out much differently. In this environment, not only is workflow defined throughout the organization, data is extracted from multiple customer touch points, so anyone working with that customer has a complete, up-to-date, 360-degre view of all banking interactions regardless of channel.