The Evolving Role of the Branch in an Omni-Channel World

White Paper

The Evolving Role of the Branch in an Omni-Channel World

January 17, 2017
PDF (349.91 KB)

Today, many banking enterprises operate in siloed, multi-vendor environments, saddled with solutions that don’t integrate well with each other. Although some institutions have automated their branches, these workflows don’t extend to the other channels. That presents a real dilemma when it comes to sales and service. By implementing a Branch Automation and Sales & Service tool, like D+H’s Encore®, it plays out much differently. In this environment, not only is workflow defined throughout the organization, data is extracted from multiple customer touch points, so anyone working with that customer has a complete, up-to-date, 360-degre view of all banking interactions regardless of channel.

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