Touché® Analyzer gives unprecedented insight into consumer needs and behavior, providing everyone in the organization with a consistent, 360 degree customer view.
The financial services industry — and the world — has substantially changed. We’re a connected society, with Baby Boomers, Gen-Yers and Digital Natives alike all researching, buying and banking from the convenience of their homes and offices. Yesterday’s differentiators, like nearby branches or extended hours, have less relevance in this 24/7 omnichannel age.
How can institutions build personal relationships with members and customers, even though many rarely set foot in the branch? How can financial institutions improve retention and regain a competitive advantage?
Customer Relationship Management (CRM) is the answer.